Refund policy
Our Money Back Guarantee with FREE Returns*
We want you to be delighted with your new beeswax wraps, so if you don't love them, you can return them to us for a refund*.
1. Please notify us within 7 days of receipt so that we can send you a pre-paid return postage label by email.
2. Return the item in its original envelope (or one of your own). PLEASE NOTE THE EXPIRY DATE ON THE POSTAGE LABEL. The parcel must be scanned into the Post Office system by that date. We cannot refund for items that do not reach us because of expired postage. The set(s) must be unused and in their original packaging (it's okay if the label is torn), and must reach us within 30 days of the order date. We cannot accept returns more than 30 days from the order date. We strongly advise dropping the return at a Post Office and getting a proof-of-postage receipt. We cannot refund without proof of return if the parcel doesn't reach us.
3. Once we've received the order back and checked its condition, we'll refund you for the full cost of the wraps (less any VAT that we remitted to your country's tax authority upon arrival into your country). Refunds take 7-10 days.
Our Money-Back Guarantee applies to any retail order made through our website*. Wholesale and custom order sales are final.
*From the UK, Europe and the US. Orders made from December 17th through December 24th are not eligible for returns unless they were sent Next Day Guaranteed Delivery and the guaranteed delivery date provided by Royal Mail was missed.
Faulty or Damaged Items
If your item is faulty or damaged, please contact us within 30 days and provide as much detail as you can in your email to us (photos are helpful!). We may provide a self-addressed stamped envelope and ask you to return the faulty item to us.
If you'd like a replacement or a refund, we'll be happy to take care of that once we've assessed the problem.
To start any return, please contact us at honeybeegoodwraps@gmail.com.
You can always contact us for any return question at honeybeegoodwraps@gmail.com.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards or personalised products.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened and unused, in its original packaging. Once we have received the order back and confirmed that it is unopened, unused and in its original packaging, we will refund you for the cost of the items.
Delays on Untracked Shipping orders
Where a customer chooses to have their order sent with untracked shipping, we do not know where in the postal system it is, or when it will arrive. We strongly urge customers to choose one of the tracked shipping options available.
Orders that don't arrive after 2-3 weeks
In the rare care that an order fails to arrive after a few weeks, and the postal address is verified as complete and correct, we can provide a refund.
Undelivered orders due to incorrect address
It is the customer's responsibility to ensure that the address on the order is complete and correct. The confirmation email sent immediately after the order is made asks the customer to double-check the address right away, because we cannot refund orders that were not delivered to an incorrect address.
If the order is eventually returned to us by the postal system as undeliverable, then we will refund the customer for the cost of the order, less the cost of the postage we paid to send it.
Undelivered orders because the customer is not home/premises closed/customer fails to collect, reschedule or redirect delivery, refuses to accept delivery or US tariff changes
It is the customer's responsibility to have their order sent to an appropriate address and, in the case where delivery was attempted but unable to be completed, it is the customer's responsibility to contact the delivery company to arrange for the parcel to be delivered. Please contact us and we will be happy to give you any information that we have about your delivery so that you can do this.
The frequently changing nature of US tariffs may prevent delivery if the order gets stuck in customs.
If the order is eventually returned to us by the postal system as undeliverable for any of the above reasons, then we will refund the customer for the cost of the order, less the cost of the postage we paid to send it and any VAT or tariffs pre-paid by us.
Please note that we cannot provide a refund or replacement in a case where the tracking information shows the order as having been delivered.
We send out parcels to the address on the customer's order and the delivery company delivers based on the address they are given.